Automotive Service Manager: Customer Experience & Sales

Terrehautedeals; Terre Haute (IN); On-site; USD 36,000 - 58,000; Full time

Job summary

Terrehautedeals in Terre Haute, IN seeks a results-driven Service Advisor to deliver exceptional customer relations and drive service sales. You will present repair options, prepare accurate estimates, obtain approvals, and coordinate with technicians to ensure timely completion.

The ideal candidate has dealership experience, strong communication skills, and proficiency with dealership software. A high school diploma is required; associate degree preferred.

Qualifications

• Must possess excellent customer service skills and interact effectively with customers.
• Positive attitude and willingness to learn in a fast-paced automotive sales environment.
• Proficient with computer systems, databases, and dealership software.
• Excellent written and verbal communication abilities.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Sell appropriate repairs and services based on customer needs.
• Present maintenance service menus to each customer.
• Obtain accurate parts/labor prices and provide initial cost estimates.
• Get written customer approval on repair orders and add-ons.
• Maintain repair orders, pricing accuracy, and documentation records.
• Communicate status and updates with customers and technicians.
• Meet or exceed sales targets and department metrics.

Skills

Customer service

Positive attitude

Fast-paced environment

Dealership computer systems

Strong communications

Attention to detail

Valid driver’s license

Education

High school diploma or equivalent

Associate degree preferred

Tools

Dealership Management Systems

Databases

Job description

Terrehautedeals in Terre Haute, IN seeks a results-driven Service Advisor to deliver exceptional customer relations and drive service sales. You will present repair options, prepare accurate estimates, obtain approvals, and coordinate with technicians to ensure timely completion.

The ideal candidate has dealership experience, strong communication skills, and proficiency with dealership software. A high school diploma is required; associate degree preferred.