Automotive Service Manager & Customer Experience Lead

Gilroy Chevrolet Cadillac; Gilroy (CA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Paid Holidays

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Résumé du poste

Gilroy Chevrolet Cadillac is seeking an experienced Service Manager to lead our growing service department and ensure exceptional customer experiences. You will manage technicians and service advisors, hire staff, and uphold high standards of service quality while driving efficiency and customer satisfaction in our Gilroy, CA location.

This role requires strong leadership, technical automotive knowledge, and a commitment to a positive dealership culture with room for growth.

Qualifications

• Technical automotive knowledge.
• Previous Service Manager experience is a huge plus.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Dealership experience preferred.
• Willing to submit to a background check and drug screen.

Responsabilités

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customer has a positive dealership experienceProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationships with the customers.

Connaissances

Technical automotive knowledge

People management

Customer service orientation

Hiring & interviewing

Description du poste

Gilroy Chevrolet Cadillac is seeking an experienced Service Manager to lead our growing service department and ensure exceptional customer experiences. You will manage technicians and service advisors, hire staff, and uphold high standards of service quality while driving efficiency and customer satisfaction in our Gilroy, CA location.

This role requires strong leadership, technical automotive knowledge, and a commitment to a positive dealership culture with room for growth.