Service Manager - Gilroy Chevrolet Cadillac

Livermore Ford; Gilroy (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Paid Holidays

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Job summary

Gilroy Chevrolet Cadillac is seeking an experienced Service Manager to lead our growing service department in Gilroy, CA. This role focuses on delivering prompt, courteous service and a superior customer experience, while managing technicians and service advisors and driving hire decisions.

You will own the customer journey, coordinate between technicians and customers, and ensure lasting positive impressions through concierge-style support and relationship-building with clients.

Qualifications

• Technical automotive knowledge.
• Background in service management preferred.
• Ability to manage a team.
• Dealership experience preferred.

Responsibilities

• Ensure customers receive prompt, courteous service.
• Liaise between technicians and customers.
• Own the customer experience and ensure a positive impression.
• Hire and manage technicians and service advisors.
• Interview and hire new staff.
• Distribute work among technicians.
• Prioritize required services.
• Ensure a positive dealership experience for customers.
• Provide concierge support for owner inquiries by phone or in person.
• Spend time building relationships with customers.

Skills

Technical automotive knowledge

Service Manager experience

People management

Organized

Job description

We are seeking an experienced Service Manager to join Gilroy Chevrolet Cadillac's team. If you have previous experience and are interested in leading a growing department, apply below!

BENEFITS:

• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Paid Holidays
• Employee appreciation lunches
• Employee bonus for referrals
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers
  

REQUIREMENTS:

• Technical automotive knowledge
• Previous Service Manager experience is a huge plus
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred
• Willing to submit to a background check and drug screen