Automotive Service Manager: Customer‑Centric Leader

Livermore Toyota; Livermore, Northern (CA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

Corporate 24-Hour Fitness Rates

Job summary

California Automotive Retail Group in Livermore, CA, is seeking an experienced Service Manager to lead the service department with a focus on customer service excellence and operational efficiency.

You will hire and supervise service staff, develop budgets and marketing plans, and maintain a high CSI by addressing customer concerns promptly. A high school diploma and automotive service management experience are required.

Qualifications

• Prior experience as a Service Manager is preferred.
• Strong focus on providing excellent customer service.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Skills

Customer service

Team leadership

Communication

Education

High school diploma

Job description

California Automotive Retail Group in Livermore, CA, is seeking an experienced Service Manager to lead the service department with a focus on customer service excellence and operational efficiency.

You will hire and supervise service staff, develop budgets and marketing plans, and maintain a high CSI by addressing customer concerns promptly. A high school diploma and automotive service management experience are required.