Service Manager: Lead Team, Elevate Guest Experience

Capitol GMC; San Jose (CA); On-site; USD 84,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Telemedicine access

Vehicle purchase program

Career development

Job summary

DGDG in Northern California is seeking a Service Manager to lead our automotive service team, delivering world‑class customer service and ensuring OEM requirements are met.

You will hire and supervise service staff, set objectives and budgets, maintain a strong CSI, and build relationships with teammates to grow the business.

We offer values‑driven culture, continuous training, medical/dental/vision benefits, a 401(k) match, and opportunities for career advancement.

Qualifications

• Minimum of 5 years of experience as a Service Manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• DMV check required.

Responsibilities

• Guide, lead and mentor the service organization to maximize their personal potential.
• Implement strategies and processes to meet the department objectives.
• Ensure a great guest experience.
• Develop relationships with every team member.
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Skills

Service Manager experience

Customer service

Team leadership

Education

High school diploma or higher

Job description

DGDG in Northern California is seeking a Service Manager to lead our automotive service team, delivering world‑class customer service and ensuring OEM requirements are met.

You will hire and supervise service staff, set objectives and budgets, maintain a strong CSI, and build relationships with teammates to grow the business.

We offer values‑driven culture, continuous training, medical/dental/vision benefits, a 401(k) match, and opportunities for career advancement.