Automotive Service Manager — Advisor/Writer Experience

Security Dodge Chrysler Jeep RAM; Uniondale (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k) plan

Free college classes with Strayer

Employee discounts on vehicles and ser

Career advancement opportunities

State of the art facility

Heated & Air conditioned shop

Job summary

Security Dodge Chrysler Jeep RAM on Long Island is hiring an Auto Dealership Assistant Service Manager with required Service Advisor/Writer experience. This full-time role supports the Service Manager in a busy department that handles maintenance and repairs for a high-volume dealership, focusing on customer satisfaction and revenue generation.

You will help with estimates, parts coordination, and efficient work order processing, while ensuring policies, safety, and CSI targets are met.

Qualifications

• Required: Automotive Service Writer, Advisor experience
• Good managerial, customer service, and communication skills
• Team participant, organized and customer-focused with a commitment to quality and efficiency
• Pleasant, energetic, conscientious, dependable, and able to multi-task in a fast-paced environment

Responsibilities

• Assist with the profitable operation of the Service Department, support the Service Manager, generate revenue, communicate with customers, explain vehicle maintenance and repair services, create estimates, focus on customer satisfaction, and more
• Understand the CUSTOMER IS OUR FIRST PRIORITY, and assist with the satisfaction of each customer, including cheerful and knowledgeable communication
• Assist with the accurate and timely estimation and completion of all repair orders
• An efficiency goal of 100% is expected to help the service department hit the required monthly CSI
• Assist with the accurate reporting of timecards and work orders including tech time sheets
• Give repair orders including requests for parts to the Parts Department, to allow them to post the correct parts and price
• Ensure all oil, lubricants, and other materials used on each repair order you write are properly charged
• Solve customer's concerns/complaints
• Demonstrate good judgment in investigating problems and making decisions
• Assist the Sales and Rental Departments with technical information and service as needed
• Order office supplies as needed and approved
• Ensure training of all Receptionists
• Ensure Receptionist schedules are covered
• Provide Receptionist back when they have an overflow of customers or a difficult customer
• Ensure the shop's coffee area is maintained in a neat and clean manner and distribute snacks daily
• Ensure company policies and procedures are followed
• Comply with Federal and State laws
• Perform other duties as assigned

Skills

Automotive service writer

Customer service

Communication

Team player

Education

High school diploma

Job description

Security Dodge Chrysler Jeep RAM on Long Island is hiring an Auto Dealership Assistant Service Manager with required Service Advisor/Writer experience. This full-time role supports the Service Manager in a busy department that handles maintenance and repairs for a high-volume dealership, focusing on customer satisfaction and revenue generation.

You will help with estimates, parts coordination, and efficient work order processing, while ensuring policies, safety, and CSI targets are met.