Automotive Service Manager

Midas Auto Experts; Clayton (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Uncapped Commissions

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

A leading automotive service provider in Clayton, NJ, is looking for an experienced automotive service manager. The role involves managing the service department, ensuring exceptional customer service, and overseeing technicians in vehicle inspections and repairs. Candidates must have at least 2 years of management experience in the automotive field, excellent customer service skills, and a valid driver’s license. The position offers benefits such as uncapped commissions, a 401(k), and health insurance.

Qualifications

• Minimum of 2 years of store or service manager experience.
• Ability to oversee diverse automotive tasks and manage teams.
• Familiarity with vehicle inspections and repair processes.

Responsibilities

• Manage and direct all automotive service technicians in the shop.
• Deliver exceptional customer service and manage customer interactions.
• Supervise employees while maintaining shop efficiency and cleanliness.

Skills

Customer service

Leadership

Communication

Team building

General automotive knowledge

Job description

Benefits

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license