Automotive Service Manager

Midas Auto Experts; Philadelphia (Philadelphia County); On-site; USD 50,000 - 56,000; Full time

Job summary

A leading automotive service company seeks an Automotive Service Manager to oversee operations, enhance customer satisfaction, and guide a team of technicians in Philadelphia. The ideal candidate will have significant experience in automotive repair along with strong leadership and communication skills. This role offers a dynamic environment and a chance to lead in a critical service position.

Benefits

Online Training

Paid Time Off

Sick Time

Health Insurance

Employee Discounts

Qualifications

• Minimum 3 years of store or service manager experience required.
• General automotive knowledge and good customer service skills are essential.
• Ability to work a flexible retail schedule including weekends.

Responsibilities

• Manage all automotive and general service technicians.
• Deliver exceptional customer service and oversee vehicle inspections.
• Ensure facility cleanliness and compliance.

Skills

Customer service disposition

Communication skills

Leadership ability

Team building skills

Education

College degree or some coursework

Tools

POS systems

Microsoft Office

Job description

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At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Oversee all sales, accounting and clerical functions from Service Advisors
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Responsible for any inventory losses
• Overall cleanliness and organization of the facility, including environmental compliance
• Updating and submitting daily sales reports to Corporate
  
  
  

Qualifications

• A minimum of 3 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Strong POS computer and Internet skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends
• Valid driver’s license
  
  
  

Benefits

• Online Training
• Paid Time Off
• Sick Time
• Health Insurance
• Employee Discounts

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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