Experienced Automotive Assistant Service Manager - Elkton Ford

The Hertrich Family of Automobile Dealerships; Elkton (MD); On-site; USD 50,000 - 85,000; Full time

Job summary

A leading automotive dealership seeks an Experienced Automotive Assistant Service Manager for their Elkton location. The successful candidate will coordinate service operations, ensure client satisfaction, and participate actively in a growing team culture committed to excellence in customer service and community support. They will benefit from a competitive salary, comprehensive insurance plans, and opportunities for advancement.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

401(k) Plan with Employer Match

Paid Vacation, Holidays, and Sick Days

Qualifications

• 2-3 years' experience as an Automotive Service Advisor/Writer.
• Strong customer service and sales skills.
• Must have a valid Driver's License.

Responsibilities

• Greet service customers promptly and courteously.
• Advise customers on service/repair costs and timelines.
• Coordinate service orders with technicians.

Skills

Customer Service

Sales Skills

Communication

Organizational Abilities

Education

High School Diploma or GED

Tools

Service Management Systems

Job description

Experienced Automotive Assistant Service Manager - Elkton Ford

Experienced Automotive Assistant Service Manager - Elkton Ford

1 week ago Be among the first 25 applicants

The Hertrich Family of Automobile Dealerships provided pay range

This range is provided by The Hertrich Family of Automobile Dealerships. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $85,000.00/yr

Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.

Address: 503 East Pulaski Hwy., Elkton, MD 21921 / Contact 302-648-JOBS (5627) with any questions.

Experienced Automotive Assistant Service Manager (Full-Time)

Hertrich Family of Automobile Dealerships - Join Our Growing Team!

Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Experienced Service Advisor / Assistant Service Manager to join our world-class team.

Why Hertrich?

At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 19 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities.

We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!

What We Offer

• Competitive Salary
• Comprehensive Medical, Dental, and Vision Insurance for you and your family
• Accident, Cancer, and Life Insurance Options
• Short- and Long-Term Disability Coverage
• Paid Vacation, Holidays, and Personal/Sick Days
• 401(k) Plan with Employer Match
• Employee Purchase Discounts
  
  

Key Responsibilities

• Greet service customers promptly and courteously
• Answer service calls and schedule appointments
• Advise customers on estimated service/repair costs and timelines
• Coordinate service orders with technicians and monitor progress
• Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
• Suggest additional services where appropriate
• Assist in monitoring service operations and daily paperwork (training to support Service Manager)
• Maintain inventory of parts and enforce service rules in the facility
• Other duties as assigned
  
  

Qualifications

• Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
• Strong customer service and sales skills; prior up-selling experience a plus
• Excellent communication and organizational abilities
• Computer literate and comfortable using service management systems
• High School Diploma or GED required
• Valid Driver's License with few to no points on driving record
• Must be available to work a flexible schedule, including evenings and Saturdays
  
  

About Hertrich Family Of Dealerships

For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team-oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive.

We're an equal-opportunity employer, committed to diversity and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing and Production

• Industries

  Manufacturing

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