Automotive Service Manager

L0134 Lithia Chrysler Jeep Dodge of Missoula; Missoula (MT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Lithia Chrysler Jeep Dodge of Missoula in Missoula, MT is seeking a Service Manager to lead, develop, and inspire our Service team, driving performance, culture, and customer experience.

You will recruit, train, and manage staff, set performance expectations, handle warranty and service contracts, and serve as liaison with Lithia Home Office Fixed Operations, reporting to the General Manager.

Qualifications

• 2 or more years of dealership Service Manager experience.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Recruit, train and develop service staff to optimize customer opportunities and productivity.
• Oversee warranty, receivables and service contracts administration and follow-up.
• Hold daily/ monthly staff meetings and act as liaison to Lithia Home Office Fixed Operations.

Skills

Leadership

Customer service

Team development

Communication

Job description

Dealership: L0134 Lithia Chrysler Jeep Dodge of Missoula Lithia Chrysler Dodge Jeep Ram of Missoula Service Manager

We are looking for a Service Manager to lead, develop, and inspire our Service team. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:

• Opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You'll Do

Service Staff Recruiting, Training and Development. Staff Department to optimize customer opportunities and productivity. Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process. Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs. Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring. Customer engagement Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner. Inspect repair orders daily for legibility, accuracy and legality. Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts. Read, understand and take action on MIS to generate maximum revenue and control expenses. Hold daily and monthly staff meetings as required covering key information. Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates. Complete service department reporting and month-end procedures on time. The Service Manager will report to the General Manager

What You'll Bring

• 2 or more years of dealership Service Manager experience
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!