Automotive Service Manager

OWEN MOTOR GROUP INC; Marshall (IL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Simple IRA

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Zusammenfassung

Owen Motor Group Inc in Marshall, IL is seeking an Automotive Service Manager to lead a dynamic service team and deliver top-notch customer experiences. You will oversee daily operations, mentor technicians, and drive service quality through policies, reporting, and collaboration with sales and parts.

A fast-paced environment rewards proactive leadership and a passion for automotive technology. The role emphasizes customer satisfaction, process improvement, and staying current with industry

Qualifikationen

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service and communication skills.
• Knowledge of automotive systems, repair processes, and service management software.
• High school diploma or equivalent; related automotive education is a plus.

Aufgaben

• Oversee daily operations of the service department to ensure efficiency and productivity.
• Manage and mentor service technicians to enhance their skills and performance.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Develop and implement service department policies and procedures.
• Monitor inventory levels and order parts as needed to maintain service quality.
• Prepare and analyze service reports to track performance and identify areas for improvement.
• Collaborate with sales and parts departments to ensure seamless operations.
• Stay updated on industry trends and technologies to enhance service offerings.

Kenntnisse

Leadership

Customer service

Communication

Automotive systems knowledge

Tech certification

Ausbildung

High School Diploma

Tools

Service management software

Jobbeschreibung

Benefits:

• Simple IRA
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role:

Join Owen Motor Group Inc as an Automotive Service Manager, where you'll lead a dynamic team in providing top-notch service to our valued customers. We are seeking an enthusiastic leader who is passionate about the automotive industry and dedicated to delivering exceptional service experiences.

Responsibilities:

• Oversee daily operations of the service department to ensure efficiency and productivity.
• Manage and mentor service technicians to enhance their skills and performance.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Develop and implement service department policies and procedures.
• Monitor inventory levels and order parts as needed to maintain service quality.
• Prepare and analyze service reports to track performance and identify areas for improvement.
• Collaborate with sales and parts departments to ensure seamless operations.
• Stay updated on industry trends and technologies to enhance service offerings.

Requirements:

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service and communication skills.
• Knowledge of automotive systems, repair processes, and service management software.
• Valid automotive service technician certification is a plus.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• High school diploma or equivalent; further education in automotive technology is a plus.

About Us:

Owen Motor Group Inc has been proudly serving the Marshall, IL community for over 20 years, providing exceptional automotive services and building lasting relationships with our customers. Our commitment to quality and customer satisfaction has made us a trusted name in the industry, and our employees love the supportive and collaborative work environment we foster.