Lead Automotive Service Manager – Drive Team Excellence

OWEN MOTOR GROUP INC; Marshall (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Simple IRA

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Owen Motor Group Inc in Marshall, IL is seeking an Automotive Service Manager to lead a dynamic service team and deliver top-notch customer experiences. You will oversee daily operations, mentor technicians, and drive service quality through policies, reporting, and collaboration with sales and parts.

A fast-paced environment rewards proactive leadership and a passion for automotive technology. The role emphasizes customer satisfaction, process improvement, and staying current with industry

Qualifications

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent customer service and communication skills.
• Knowledge of automotive systems, repair processes, and service management software.
• High school diploma or equivalent; related automotive education is a plus.

Responsibilities

• Oversee daily operations of the service department to ensure efficiency and productivity.
• Manage and mentor service technicians to enhance their skills and performance.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Develop and implement service department policies and procedures.
• Monitor inventory levels and order parts as needed to maintain service quality.
• Prepare and analyze service reports to track performance and identify areas for improvement.
• Collaborate with sales and parts departments to ensure seamless operations.
• Stay updated on industry trends and technologies to enhance service offerings.

Skills

Leadership

Customer service

Communication

Automotive systems knowledge

Tech certification

Education

High School Diploma

Tools

Service management software

Job description

Owen Motor Group Inc in Marshall, IL is seeking an Automotive Service Manager to lead a dynamic service team and deliver top-notch customer experiences. You will oversee daily operations, mentor technicians, and drive service quality through policies, reporting, and collaboration with sales and parts.

A fast-paced environment rewards proactive leadership and a passion for automotive technology. The role emphasizes customer satisfaction, process improvement, and staying current with industry