AUTOMOTIVE SERVICE MANAGER

D.W. Campbell Tire & Service; Kennesaw (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

D.W. Campbell Tire & Service seeks a motivated Service Department Leader to guide daily operations, support a high-performing team, and ensure accurate, timely vehicle service. You’ll focus on quality, productivity, and a superior customer experience from drop-off to completion.

Ideal candidates bring automotive service leadership experience, strong communication, and the ability to coach staff while driving efficiency and profitability. Competitive compensation based on experience.

Qualifications

• Lead and manage day-to-day service department operations.
• Coach technicians and service advisors to deliver quality service.
• Review repair orders for accuracy and profitability.
• Track department metrics and drive performance improvements.

Responsibilities

• Oversee scheduling, productivity, and workflow in the service area.
• Ensure positive customer experience from drop-off to completion.
• Collaborate with other departments to support business goals.
• Maintain compliance with safety and company procedures.

Skills

Service department leadership

Customer service

Team coaching

Performance management

Operations management

Tools

CRM systems

Service management software

Job description

We are seeking a motivated and experienced professional to lead our service department and deliver an exceptional customer experience. In this role, you will oversee daily operations, support a high-performing team, and help ensure efficient, accurate, and timely vehicle service. The ideal candidate is organized, customer-focused, and committed to maintaining strong quality and productivity standards.

What You’ll Do

• Lead and manage day-to-day service department operations
• Supervise, coach, and support service advisors, technicians, and support staff
• Ensure a positive customer experience from vehicle drop-off through completion
• Monitor workflow, scheduling, productivity, and service department performance
• Review repair orders for accuracy, completeness, and profitability
• Handle customer concerns professionally and work toward effective resolutions
• Track department metrics and implement strategies to improve results
• Partner with other departments to support overall business goals
• Maintain compliance with company policies, safety standards, and operational procedures
• Support training, development, and performance improvement efforts across the team

What We’re Looking For

• Previous experience in automotive service leadership or a related management role
• Strong knowledge of service department operations, processes, and customer service best practices
• Excellent communication, problem-solving, and organizational skills
• Ability to lead, motivate, and develop a team in a fast-paced environment
• Experience managing schedules, performance goals, and operational priorities
• Comfort working with service systems, repair documentation, and reporting tools
• Professional, customer-oriented approach with strong attention to detail

Preferred Qualifications

• Experience in an automotive dealership or independent repair facility
• Knowledge of warranty processes, service sales, and fixed operations
• Familiarity with service management software and CRM systems
• Prior success improving customer satisfaction and departmental efficiency

What We Offer

• Opportunity to lead a dynamic and customer-focused team
• Supportive work environment with room for growth and development
• Competitive compensation package, based on experience and performance
• The chance to make a meaningful impact on service operations and customer satisfaction