Automotive Service Manager

Allen Samuels Chrysler Dodge Jeep Ram Jackson; Jackson (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Allen Samuels Chrysler Dodge Jeep Ram Jackson in Jackson, TN is seeking an Automotive Service Manager to lead a busy franchise dealership service operation.

This is not an entry-level role; you will own daily operations, drive KPI performance, coach staff, and build a culture of proactive, customer-focused service.

Qualifications

• 5+ years franchise new-car dealership Service Manager experience.
• Proven fixed-operations leadership success.
• Strong understanding of dealership financials and KPIs.
• Exceptional workflow and organizational skills.
• Strong leadership, communication and problem-solving abilities.
• High energy and a relentless sense of urgency.
• Customer-first mentality.
• Ability to coach, develop and hold people accountable.
• Professional integrity and strong character.

Responsibilities

• Daily service department operations and workflow
• Technician dispatch, productivity and efficiency
• Coaching and development of advisors and technicians
• Customer satisfaction and retention
• Repair-order cycle time and work-in-process
• Departmental sales, gross profit and KPI performance
• Recruiting, developing and retaining great people
• Manufacturer and warranty processes
• Quality control and operational accountability
• Building a winning service culture

Skills

Leadership

Communication

Problem-solving

High energy

Job description

Automotive Service Manager

We are seeking a highly experienced Automotive Service Manager to lead a busy franchise dealership service operation in Jackson, Tennessee. This is NOT an entry-level management position. Minimum FIVE (5) YEARS of successful automotive service management experience in a FRANCHISE NEW-CAR DEALERSHIP. This requirement is non-negotiable.

Are you a manager — or are you a leader? There is a difference. A manager watches the numbers. A leader drives them. You understand the entire machine: Appointment → Write-Up → Dispatch → Diagnosis → Authorization → Parts → Production → QC → Delivery. You know what's in your shop, why it's there, what it's waiting on, who's responsible for the next step — and you make things move. You understand technician productivity, efficiency, dispatch, shop capacity, HPRO, ELR, gross profit, CSI, customer retention and repair-order cycle time. Most importantly, you understand that TIME IS INVENTORY. WE WANT A LEADER. You don't manage from behind a closed office door. You're on the drive. You're in the shop. You coach advisors. You communicate with technicians. You work with Parts. You solve problems. You set expectations, measure results and hold people accountable. You are energetic, process-driven, customer-focused and team-focused. You know how to build people, improve performance and create a culture where employees want to WIN.

CUSTOMER EXPERIENCE MATTERS. Customers should never have to wonder what is happening with their vehicle. Communication matters. Follow-up matters. Keeping promises matters. Fixing the vehicle correctly matters. You will be expected to create a culture of proactive customer communication and exceptional service.

WHAT YOU'LL OWN

• Daily service department operations and workflow
• Technician dispatch, productivity and efficiency
• Coaching and development of advisors and technicians
• Customer satisfaction and retention
• Repair-order cycle time and work-in-process
• Departmental sales, gross profit and KPI performance
• Recruiting, developing and retaining great people
• Manufacturer and warranty processes
• Quality control and operational accountability
• Building a winning service culture

REQUIRED

• 5+ years franchise new-car dealership Service Manager experience
• Proven fixed-operations leadership success
• Strong understanding of dealership financials and KPIs
• Exceptional workflow and organizational skills
• Strong leadership, communication and problem-solving abilities
• High energy and a relentless sense of urgency
• Customer-first mentality
• Ability to coach, develop and hold people accountable
• Professional integrity and strong character
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Professional references required

WHAT WE OFFER

• Competitive compensation based on experience and demonstrated performance, applicable company benefits, and the opportunity to lead and build a high-performing service operation with an established automotive organization.

Equal Opportunity Employer.

Employment decisions are based on job-related qualifications and business needs without unlawful discrimination based on any status protected by applicable federal, Tennessee, or local law. Reasonable accommodations are available as required by applicable law. Employment eligibility and any applicable pre-employment screening will be handled in accordance with applicable law and company policy.