Automotive Service Manager

Diehl Auto Group; Hermitage (Mercer County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to lead the service department at their Hermitage location. This role involves managing service operations, training personnel, and ensuring customer satisfaction. The ideal candidate will have a strong background in the automotive industry, excellent communication skills, and a commitment to achieving departmental goals. With a focus on professional development and a supportive work environment, this position offers an exciting opportunity to make a significant impact in a growing company.

Benefits

Health insurance

Dental insurance

401(k)

Vision insurance

Life insurance

401(k) matching

Retirement plan

Employee discount

Professional development assistance

Qualifications

• 3 years of experience as a service manager in the automotive industry.
• Strong communication and customer service skills.

Responsibilities

• Manage and oversee the service department and employees.
• Hire and train new service personnel.
• Coordinate with other departmental managers.

Skills

Verbal communication skills

Written communication skills

Interpersonal skills

Customer service skills

Job description

Diehl Automotive is growing and looking for a Service Manager at Diehl Kia of Hermitage.

The Service Manager's daily job responsibilities include, but are not limited to:

• Managing and overseeing the service department and service employees

• Hiring and training new service personnel

• Forecasting goals and objectives for the department and striving to meet them

• Coordinating with other departmental managers within the company

• Monitoring technicians' daily productivity reports and preparing corresponding payroll records

• Working with vendors to create service promotions and maintain service programs

• Meeting with franchise representatives

• Creating and organizing employee schedules

• Completing company and franchise training

• Responding to customer questions or concerns

The ideal candidate should possess:

• 3 years of experience in the position of service manager or a similar position in the automotive industry

• Strong verbal and written communication skills

• Excellent interpersonal and customer service skills

• Current Driver's License with satisfactory DMV driving record

Benefits Include:

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance
• 401(k) matching
• Retirement plan
• Employee discount
• Professional development assistance