Automotive Service Manager

Express Oil Change & Tire Engineers; Franklin (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks an Automotive Service Manager to lead their service department. In this dynamic role, you will create a motivated team environment, coach service personnel, and ensure compliance with safety standards. The ideal candidate will possess outstanding leadership skills and a proven track record in exceeding business objectives. Join a company that values excellence and innovation in automotive maintenance, where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• Minimum of 2 years' experience as a Service Manager.
• Outstanding leadership and management skills required.

Responsibilities

• Supervise technicians and service personnel, ensuring high performance.
• Engage with customers regarding service opportunities and adjustments.

Skills

Leadership Skills

Store Management

Communication Skills

Organizational Skills

Customer Relationship Management

Education

High School Diploma

Associate Degree in Automotive Technology

Job description

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Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Our locations offer fast oil change bays and serve as a one-stop shop with certified technicians providing various mechanical and tire services.

Job Description

The Automotive Service Manager, reporting to the Store Manager, will set high standards of excellence, embody our core values, and support operations in the service department. Responsibilities include creating a motivated team environment, working closely with the Service Team to improve performance through hands-on coaching, and executing store processes and procedures.

Primary Responsibilities

• Support the store recruiting process by assisting the Store Manager with final employment decisions.
• Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on completion.
• Coach service team members on operational issues, system processes, and service standards.
• Engage directly with customers regarding sales, service, opportunities, and adjustments.
• Evaluate performance and productivity of service department staff.
• Manage parts inventory and outside purchases, ensuring compliance with company policies.
• Ensure store safety, proper equipment layout, and compliance with safety procedures.
• Supervise shop area, equipment, and team adherence to safety standards.
• Coach personnel on wheel torqueing and proper inspections.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced environment.
• Highly organized and detail-oriented, with mentoring skills.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years' experience as a Service Manager.
• Proven track record of exceeding business objectives.
• Ability to work efficiently individually and in teams.
• Knowledge of OSHA laws and MSDS compliance.

Additional Information

All information will be kept confidential according to EEO guidelines.

Physical Requirements

• Prolonged standing, stooping, and bending.
• Occasional exertion of 50-100 lbs of force; frequent exertion of 10-25 lbs; constant exertion of less than 10 lbs.
• Work at a production pace involving pushing and pulling materials.

By applying, you confirm you can meet these physical requirements.

Job Industries

• Automotive

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Vehicle Repair and Maintenance