Automotive Service Manager

MAG; Henderson (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance benefits

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicles and services

Job summary

A family-owned auto dealership is seeking a Service Manager for Classic Toyota of Henderson. This full-time position involves overseeing the service department, ensuring customer satisfaction, and managing profitability. The ideal candidate has over 5 years of experience in automotive service management, strong leadership skills, and a background in automotive repair. The role includes a competitive salary plus commission, with total compensation ranging from $90,000 to $150,000 annually, along with various employee benefits.

Qualifications

• At least 5 years of experience in an automotive service management role.
• Proven record of success in managing a profitable service department.
• Excellent leadership, coaching, and communication skills.

Responsibilities

• Manage and supervise a team of service technicians and support staff.
• Maintain a high level of customer satisfaction by ensuring timely and efficient service.
• Monitor and improve the department's profitability by analyzing and controlling expenses.

Skills

Leadership

Communication

Problem-solving

Automotive repair knowledge

Fast-paced environment adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Dealership software

Job description

Job Summary

Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full‑time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi‑monthly.

Compensation & Benefits

• Base salary plus commission structure
• Total compensation ranging from $90,000 to $150,000+ per year
• Paid semi‑monthly
• Health insurance benefits
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain a high level of customer satisfaction by ensuring timely and efficient service
• Monitor and improve the department's profitability by analyzing and controlling expenses
• Develop and implement strategies to increase service department revenue
• Review and approve service estimates and invoices to ensure accuracy and fair pricing
• Oversee inventory management and ordering of parts and supplies
• Ensure compliance with safety and environmental regulations
• Train and mentor service department employees to achieve individual and team goals
• Create and maintain a positive work environment and promote teamwork
• Handle customer escalations and resolve any service‑related issues
• Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements

• At least 5 years of experience in an automotive service management role
• Proven record of success in managing a profitable service department
• Excellent leadership, coaching, and communication skills
• Strong knowledge of automotive repair and maintenance
• Familiarity with dealership software and systems
• Ability to work in a fast‑paced and dynamic environment
• Strong problem‑solving and decision‑making abilities
• High school diploma or equivalent (college degree preferred)

Location

Classic Toyota of Henderson

About the Dealership

About the Dealership

The Mills Auto Group, which is seeing rapid growth in the automotive space. Family‑owned and operated, we are proud to have grown from 1 to 40 dealerships. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry‑level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.