Automotive Service Manager

AAMCO Transmissions and Total Car Care; Fayetteville (NC); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation packages

Ongoing training and field support

Daytime work hours

Growth opportunity

Job summary

AAMCO Transmissions and Total Car Care is seeking an experienced Manager to join our team in Fayetteville, NC. You will perform high-volume warm calls, consult with customers in person and by phone, and recommend services to drive sales and customer satisfaction.

You will also oversee technician workflow, manage vehicle repairs, order parts, and ensure quality control across the center. This role requires a strong sales background, exceptional communication, and a commitment to service

Qualifications

• Minimum of 2 years of sales experience.
• Excellent closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate clearly and use interpersonal skills at a sustained high level.
• Capable of multi-tasking in a fast-paced environment.
• Coachable, honest and goal-oriented team player.
• Must have valid driver's license.

Responsibilities

• Perform a high volume of warm calls to potential customers and close sales.
• Engage and consult incoming customers, in-person and over the phone.
• Meet, greet and recommend services to customers.
• Manage technician workflow and status of vehicle repairs.
• Order parts and inventory.
• Deliver high level of customer service and quality control over operations.

Skills

Phone sales

Closing skills

Customer service

Interpersonal skills

Multi-tasking

Team player

Driver's license

Job description

We are looking for an experienced Manager to join our team!

Position Responsibilities:

• Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
• Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
• Meet, greet and recommend services to customers
• Manage technician workflow and the status of the customers vehicles’ repairs
• Order parts and inventory
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

• Competitive compensation packages and incentive programs
• Ongoing training and field support
• Daytime work hours
• Growth opportunity

Job Requirements:

• Minimum of 2 years of sales experience
• Excellent closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast-paced environment
• Coachable, honest and goal-oriented team player
• Must have valid driver's license