Automotive Service Manager

CarGuys Inc.; Easton (Northampton County); On-site; USD 36,400 - 43,225; Full time

Benefits offered by this job

Competitive compensation

Benefits

Advancement opportunities

Job summary

CarGuys Inc. is seeking an Automotive Service Manager to lead the express lane and service department in a fast-paced shop environment. You will supervise service advisors and technicians, ensure high-quality customer service, and coordinate with other departments to optimize workflows.

The role is full-time with Saturday work required. Base pay ranges from $800 to $950 per week, with additional weekly and monthly bonus opportunities.

Qualifications

• Previous experience in automotive service management or related field.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize tasks effectively.
• Detail‑oriented with a focus on quality and efficiency.
• Proficient computer skills, including familiarity with service management software.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee daily operations of the express lane/service department.
• Manage a team of service advisors and technicians, providing guidance and support to ensure customer satisfaction.
• Monitor service workflow to ensure timely completion of customer vehicles.
• Maintain a high level of customer service by addressing inquiries and concerns promptly and professionally.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Implement and uphold company policies and procedures to maintain a safe and productive work environment.
• Assist in training and development of staff members to enhance their skills and knowledge.
• Monitor inventory levels and ensure adequate supplies are available for service operations.

Skills

Leadership

Interpersonal skills

Communication

Multitasking

Detail oriented

Computer skills

Driver's license

Tools

Service management software

Job description

Position

Automotive Service Manager

Compensation

Base pay $800–$950 weekly, plus weekly and monthly bonus opportunities.

Saturday work is required; one day off during the week. Closed on Sundays and for six major holidays. Full‑time position.

Responsibilities

• Oversee daily operations of the express lane/service department.
• Manage a team of service advisors and technicians, providing guidance and support to ensure customer satisfaction.
• Monitor service workflow to ensure timely completion of customer vehicles.
• Maintain a high level of customer service by addressing inquiries and concerns promptly and professionally.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Implement and uphold company policies and procedures to maintain a safe and productive work environment.
• Assist in training and development of staff members to enhance their skills and knowledge.
• Monitor inventory levels and ensure adequate supplies are available for service operations.

Requirements

• Previous experience in automotive service management or related field preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize tasks effectively.
• Detail‑oriented with a focus on quality and efficiency.
• Proficient computer skills, including familiarity with service management software.
• Valid driver's license and clean driving record.

Benefits

Competitive compensation, benefits, and opportunities for advancement.