Automotive Service Manager

Midas MUELLER; Batavia (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Midas MUELLER in Batavia, IL, seeks an automotive service manager to lead the service department and direct all service technicians. You will build repair orders, source parts, and deliver pricing estimates while promoting shop service specials.

Responsibilities include supervising up to ten technicians, ensuring quality inspections, maintaining inventory, and upholding our standards of service and teamwork. Weekend/evening hours required.

Qualifications

• Minimum 2 years of store or service manager experience.
• Strong automotive knowledge and customer-service mindset.
• Proven leadership and team-building abilities.
• Effective communication skills and flexibility with retail hours.

Responsibilities

• Manage and direct all automotive and general service technicians in the shop.
• Deliver exceptional customer service and consult customers.
• Oversee vehicle inspections and create repair orders.
• Discuss pricing estimates and promote service specials.
• Lead, train, and supervise up to ten employees.
• Maintain inventory counts and shop cleanliness.
• Ensure alignment with company vision and values.
• Perform other duties as assigned.

Skills

General automotive knowledge

Customer service orientation

Leadership

Communication skills

Team building

Flexible retail schedule

Valid driver's license

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license