Automotive Service Manager

Midas; Alma (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading automotive service provider is seeking an Automotive Service Manager to oversee a team of technicians and ensure excellent customer service. The role involves managing service department operations, maintaining quality standards, and complying with company policies. Ideal candidates should possess significant leadership experience and a customer-oriented mindset.

Qualifications

• Experience in automotive service management preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage and direct all service department activities.
• Supervise the quality of repair and maintenance work.
• Assess skills of applicants for auto repair positions.

Skills

Leadership

Customer Service

Team Management

Job description

Automotive Service Manager

The Automotive Service Manager is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. He/she manages and directs all service department activities of a Midas retail store engaged in selling tires and related automotive parts and mechanical services.

This position ensures compliance to all company policies and procedures for automotive services.

Responsibilities include:

• Assess the skills and abilities of applicants for auto repair positions
• Explain service recommendations and options to customers
• Supervise repair and maintenance quality
• Pitch in when there is a staffing shortage