Automotive Service Leader: Drive Tech Teams & Customer Excellence

Leggett Automotive; Winston-Salem (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

Midas is seeking an automotive service manager to oversee the service department, directing technicians and delivering exceptional customer service in a retail auto environment. This store-lead role emphasizes teamwork, training, and adherence to company values while ensuring high standards of vehicle inspections and repair orders.

You will manage up to ten staff, coordinate pricing estimates, and promote service specials, with emphasis on customer satisfaction and operational efficiency in a

Qualifications

• Minimum 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability and team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Deliver exceptional customer service and consult customers.
• Oversee inspections, estimate times and follow up with customers.
• Build repair orders, source parts and discuss pricing estimates.
• Lead, train and align team with company values and vision.
• Supervise up to ten employees.
• Oversee vehicle inspections and repairs on various makes and models.
• Maintain inventory and ensure shop cleanliness and organization.
• Perform other duties as assigned.

Skills

Leadership

Team building

Customer service

Communication

Auto knowledge

Flexible schedule

Job description

Midas is seeking an automotive service manager to oversee the service department, directing technicians and delivering exceptional customer service in a retail auto environment. This store-lead role emphasizes teamwork, training, and adherence to company values while ensuring high standards of vehicle inspections and repair orders.

You will manage up to ten staff, coordinate pricing estimates, and promote service specials, with emphasis on customer satisfaction and operational efficiency in a