Automotive Service Lane Coordinator

Hireology; North Haven (CT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Sick time

401(k) with match

Employee discounts

Training & development

Career growth

Job summary

Executive Auto Group is seeking an energetic Service Lane Coordinator for Jaguar Land Rover, North Haven. You will greet customers, capture vehicle images, prep loaners, and support the service team to ensure a seamless drive-through experience.

The role emphasizes strong customer service, reliability, and the ability to multitask in a fast-paced environment while maintaining a welcoming atmosphere for clients. Equal opportunity employer with competitive benefits.

Qualifications

• Friendly, professional demeanor and strong customer service abilities.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and able to work in a fast-paced environment.

Responsibilities

• Greet customers as they arrive in the service drive.
• Take clear pictures of customer vehicles during the drive-through process.
• Clean, fuel, and prepare loaner vehicles for customers.
• Provide backup support for the Service Receptionist.
• Answer incoming calls and direct customers to appropriate department.
• Help keep the service lane organized, clean, and running smoothly.
• Provide a positive, professional customer experience from arrival.

Skills

Customer service

Communication

Punctuality

Multitasking

Organizational skills

Valid driver's license

Job description

Automotive Service Lane Coordinator

Jaguar Land Rover, North Haven

Executive Auto Group has proudly served our community for over 50 years and offers long-term career stability. Many of our managers and team members have been with the company for more than 20 years. We are seeking an energetic, friendly and dependable Service Lane Coordinator to create a premium gust experience.

What we offer

• Competitive pay
• Monday Through Friday Schedule 7:30a-5:30p
• Paid Holidays, Sick Time and Vacation
• Health, dental, and vision insurance
• Paid Life Insurance
• 401(k) with company match
• Employee discounts
• Paid training and ongoing professional development
• Excellent work environment with a supportive team culture
• Long-term career growth opportunities

What You'll Do

• Greet customers warmly as they arrive in the service drive
• Take clear pictures of customer vehicles during the drive-through process
• Clean, fuel, and prepare loaner vehicles for customers
• Provide backup support for the Service Receptionist
• Answer incoming phone calls and direct customers to the appropriate department
• Help keep the service lane organized, clean, and running smoothly
• Provide a positive and professional customer experience from the moment customers arrive

What We're Looking For

• Friendly, professional, and outgoing personality
• Excellent customer service and communication skills
• Reliable and punctual
• Comfortable working in a fast-paced environment
• Ability to multitask and stay organized
• Valid driver's license
• Previous automotive or customer service experience is a plus, but not required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.