Automotive Service Business Development Coordinator

Leadcar Honda Hamburg; West Hamburg (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Retirement Plan

Paid Time Off

Paid Holidays

Employee Discounts

Employee Referral Program

Continued training

Job summary

LeadCar Honda Hamburg is seeking an Automotive Service Business Development Coordinator in Hamburg, PA. You will drive service department growth by developing outreach strategies, managing appointments, and ensuring a positive service experience through effective communication and follow-up.

The role emphasizes building strong customer relationships, handling inquiries, and coordinating with service staff to schedule and complete maintenance with high customer satisfaction.

Qualifications

• English/Spanish bilingual ability is highly preferred.
• 1–3 years prior customer service experience preferred.
• Previous sales and/or marketing experience is a plus.
• Strong phone etiquette and excellent verbal/written communication.
• Excellent organizational and time-management skills.
• Strong computer skills and ability to navigate multiple software programs.

Responsibilities

• Answers incoming calls to provide information, schedule appointments and collect customer/vehicle data.
• Refers questions about work to the Service Writer or appropriate staff.
• Handles customer complaints with poise and refers to resolution staff when needed.
• Provides cost and time estimates for maintenance and repairs.
• Schedules service requests and follows up on visits for satisfaction.
• Contacts customers about missed or outstanding service needs and reschedules.
• Maintains relationships with customers and coworkers; supports CSI goals.

Tools

Microsoft Outlook

Excel

Job description

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Hamburg team brings a proven track record combined with an unmatched reputation for quality in the local Hamburg, PA area, and greater central Pennsylvania market areas.

If you are ready to take your career to the next level, we are looking for a Automotive Service Business Development Coordinator to join our team.

To learn more about our company, please visit www.leadcar.com.

What We Offer – Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

Job Summary:

The Automotive Service Business Development Coordinator is responsible for driving service department growth by developing and implementing customer outreach strategies, managing service appointments, and enhancing customer satisfaction through effective communication and follow-up. This role is pivotal in ensuring a seamless and positive service experience for all our customers.

Essential Duties and Responsibilities:

• Answers incoming calls to provide information, schedule appointments and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs made to the Service Writer or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides accurate cost and time estimates for needed maintenance and repairs.
• Answers and responds to service requests, scheduling customers as needed.
• Performs service follow-up calls assigned by the Fixed Operations Manager and General Manager and verifies the service visit and repair were satisfactory.
• Takes care of any problems that there may have been and asks for a completely satisfied Customer Satisfaction Index (CSI) survey score.
• Contacts customers when their special-order parts arrive and makes an appointment with service scheduler.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle.
• Contacts customers to remind them of missed service appointments and reschedules them.
• Contacts customers about outstanding service needs and attempts to schedule for service.
• Makes the introduction to service calls as assigned by the Fixed Operations Manager and General Manager to remind customers of their first service and to make the appointment.
• Contacts customers about declined services and special offer that may be applicable.
• Builds and maintains strong relationships with customers and co-workers.
• Performs other duties and projects as assigned by the Fixed Operations Manager and General Manager.
• Maintains a professional appearance and manner consistent with LeadCar Honda Hamburg’s culture.

Qualifications:

• English/Spanish bilingual ability is a highly preferred skill for the position.
• 1-3 years prior customer service experience preferred.
• Previous sales and/or marketing experience is a plus.
• Must have strong phone etiquette skills.
• Excellent verbal and written communication skills.
• Must possess strong organizational and time-management skills.
• Must possess strong computer skills, specifically in Microsoft Outlook and Excel and in navigating websites.
• Must be able to operate multiple software programs at once.
• Ability to follow instructions and problem-solve.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [e-mail].