Automotive Service Experience Lead

Moss Bros Auto Group; Riverside (AL); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Assistance

Paid Vacation

Paid Training

Paid Sick Leave

Vehicle Purchase Program

Job summary

Moss Bros Auto Group is seeking a customer-focused service leader to oversee drive lane activities and service orders. You will ensure prompt, courteous service and own the customer experience from inquiry to resolution.

The role involves coordinating technicians, diagnosing vehicle issues, managing warranties, and maintaining strong relationships with manufacturers. A professional appearance and strong communication are essential.

Qualifications

• Organized, friendly personality.
• Ability to manage others and lead a team.
• Excellent time management and communication with customers.
• Professional appearance and presentation in a dealership environment.
• Proven track record of delivering service and sales results.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Own the customer experience by handling additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently allocated and sold to customers.
• Distribute work among technicians and respond to vehicle problems and repairs.
• Assist in diagnosing issues, order parts and tools as needed.
• Manage warranty claims administration and supervise service department staff.
• Uphold company policies and standards and ensure regulatory compliance.
• Foster good relationships with factories and support positive employee relations.

Skills

Organized

Team leadership

Time management

Customer communication

Professional appearance

Customer satisfaction

Self-motivation

Independent work

Clean driving record

Job description

Moss Bros Auto Group is seeking a customer-focused service leader to oversee drive lane activities and service orders. You will ensure prompt, courteous service and own the customer experience from inquiry to resolution.

The role involves coordinating technicians, diagnosing vehicle issues, managing warranties, and maintaining strong relationships with manufacturers. A professional appearance and strong communication are essential.