Automotive Service Experience Advisor

Page Mechanical Group, Inc.; Waltham (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Weekly payroll

Medical, dental & vision

401(k) & Roth

Paid time off

Employee Assistance Program

Training & development

Job summary

Hogan Tire is seeking an Automotive Customer Experience Specialist who thrives on helping customers, solving problems, and delivering outstanding service in a fast-paced environment. You will greet customers, explain vehicle needs, present options, and coordinate with technicians to ensure satisfaction from arrival to pickup.

Ideal candidates have strong communication, multitasking, and a professional demeanor, with a valid driver's license and basic computer skills to use service software.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong communication and presentation skills.
• Ability to explain technical information in clear terms.
• Proven ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Professional appearance and demeanor.
• Basic computer proficiency and ability to learn service management software.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Understand customer concerns and vehicle service needs.
• Build trust through honest, transparent communication.
• Deliver an exceptional customer experience from arrival through vehicle pickup.
• Follow up with customers to ensure satisfaction and long-term loyalty.
• Review vehicle inspection findings and explain recommendations in customer-friendly language.
• Present maintenance, repair, and preventative service recommendations.
• Prepare estimates and secure authorization for repairs.
• Educate customers on vehicle safety, reliability, and maintenance needs.
• Help customers make informed decisions regarding vehicle service options.
• Collaborate closely with technicians to understand vehicle conditions and repair needs.
• Monitor repair progress and proactively communicate updates.
• Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.
• Ensure work orders are complete, accurate, and properly documented.
• Maintain accurate customer and vehicle records.
• Support achievement of customer satisfaction, sales, and productivity goals.
• Adhere to company policies, procedures, and service standards.
• Contribute to a positive and team-oriented work environment.

Skills

Customer service

Communication skills

Explain technical info

Multitasking

Organizational skills

Professional appearance

Computer literacy

Driver's license

Education

High school diploma

Tools

Service management software

Job description

Hogan Tire is seeking an Automotive Customer Experience Specialist who thrives on helping customers, solving problems, and delivering outstanding service in a fast-paced environment. You will greet customers, explain vehicle needs, present options, and coordinate with technicians to ensure satisfaction from arrival to pickup.

Ideal candidates have strong communication, multitasking, and a professional demeanor, with a valid driver's license and basic computer skills to use service software.