Automotive Customer Experience Specialist

Page Mechanical Group, Inc.; Waltham (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Weekly payroll

Medical, dental & vision

401(k) & Roth

Paid time off

Employee Assistance Program

Training & development

Job summary

Hogan Tire is seeking an Automotive Customer Experience Specialist who thrives on helping customers, solving problems, and delivering outstanding service in a fast-paced environment. You will greet customers, explain vehicle needs, present options, and coordinate with technicians to ensure satisfaction from arrival to pickup.

Ideal candidates have strong communication, multitasking, and a professional demeanor, with a valid driver's license and basic computer skills to use service software.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong communication and presentation skills.
• Ability to explain technical information in clear terms.
• Proven ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Professional appearance and demeanor.
• Basic computer proficiency and ability to learn service management software.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Understand customer concerns and vehicle service needs.
• Build trust through honest, transparent communication.
• Deliver an exceptional customer experience from arrival through vehicle pickup.
• Follow up with customers to ensure satisfaction and long-term loyalty.
• Review vehicle inspection findings and explain recommendations in customer-friendly language.
• Present maintenance, repair, and preventative service recommendations.
• Prepare estimates and secure authorization for repairs.
• Educate customers on vehicle safety, reliability, and maintenance needs.
• Help customers make informed decisions regarding vehicle service options.
• Collaborate closely with technicians to understand vehicle conditions and repair needs.
• Monitor repair progress and proactively communicate updates.
• Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.
• Ensure work orders are complete, accurate, and properly documented.
• Maintain accurate customer and vehicle records.
• Support achievement of customer satisfaction, sales, and productivity goals.
• Adhere to company policies, procedures, and service standards.
• Contribute to a positive and team-oriented work environment.

Skills

Customer service

Communication skills

Explain technical info

Multitasking

Organizational skills

Professional appearance

Computer literacy

Driver's license

Education

High school diploma

Tools

Service management software

Job description

Deliver an Experience Customers Trust

At Hogan Tire, we are redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.

We are seeking a high-energy Automotive Customer Experience Specialist (Service Advisor) who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you.

What You'll Do

Customer Experience & Relationship Building

• Greet customers promptly and professionally.

• Understand customer concerns and vehicle service needs.

• Build trust through honest, transparent communication.

• Deliver an exceptional customer experience from arrival through vehicle pickup.

• Follow up with customers to ensure satisfaction and long-term loyalty.

Service Consultation & Sales

• Review vehicle inspection findings and explain recommendations in customer-friendly language.

• Present maintenance, repair, and preventative service recommendations.

• Prepare estimates and secure authorization for repairs.

• Educate customers on vehicle safety, reliability, and maintenance needs.

• Help customers make informed decisions regarding vehicle service options.

Workflow Coordination

• Collaborate closely with technicians to understand vehicle conditions and repair needs.

• Monitor repair progress and proactively communicate updates.

• Coordinate scheduling and workflow to maximize efficiency and customer satisfaction.

• Ensure work orders are complete, accurate, and properly documented.

Operational Excellence

• Maintain accurate customer and vehicle records.

• Support achievement of customer satisfaction, sales, and productivity goals.

• Adhere to company policies, procedures, and service standards.

• Contribute to a positive and team-oriented work environment.

What We're Looking For

Required Skills

• Excellent customer service and relationship-building abilities

• Strong communication and presentation skills

• Ability to explain technical information in clear, understandable terms

• Proven ability to multitask in a fast-paced environment

• Strong organizational and time management skills

• Professional appearance and demeanor

• Basic computer proficiency and ability to learn service management software

• Valid driver's license with acceptable driving record

Preferred Qualifications

• Automotive Service Advisor experience preferred

• Automotive retail service experience strongly desired

• Knowledge of vehicle maintenance and repair services

• Experience writing repair orders and service recommendations

• ASE Service Consultant Certification a plus

• Tire and automotive service experience preferred

• Bi-lingual skills are a plus

What Success Looks Like

Our top-performing Customer Experience Specialists:

• Create lifelong customer relationships.

• Consistently achieve high customer satisfaction scores.

• Effectively communicate maintenance and repair recommendations.

• Work seamlessly with technicians and store leadership.

• Deliver an experience built on trust, transparency, and professionalism.

• Contribute to team sales growth and operational excellence.

Why Join Hogan Tire?

Competitive Benefits

• Competitive hourly pay plus incentive opportunities

• Weekly payroll

• Medical, dental, and vision coverage

• 401(k) and Roth retirement plans

• Paid time off and paid holidays

• Employee Assistance Program

• Ongoing training and professional development

Career Growth

At Hogan Tire, we promote from within whenever possible. Successful Customer Experience Specialists can advance into:

• Senior Customer Experience Specialist

• Assistant Operating Partner

• Store Operating Partner

• Market Experience Leader

• Corporate Operations Leadership

Join a Team That Puts People First

If you’re passionate about helping customers, enjoy working in a fast-paced automotive environment, and want to build a long-term career with growth opportunities, we encourage you to apply today.

Hogan Tire is an Equal Opportunity Employer and values diversity at all levels of the organization.