Automotive Service Dispatcher

Bettenhausen Automotive; Lockport (IL); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health and Dental

Vision

Short Term Disability

Life Insurance

Accident, Critical Illness, Cancer, &H

401K Plan

PTO

Employee Assistance Program

Free College Program

Zusammenfassung

Bettenhausen Chrysler Dodge Jeep & Ram in Lockport, IL seeks a service dispatcher to organize and lead the flow of work through the service department, ensuring quality repairs at a fair cost while exceeding customer expectations.

The ideal candidate has 2+ years in service dispatch or 3+ years as a dealership service advisor, with automotive knowledge and proven people-management skills. Availability includes one evening per week and rotating Saturdays.

Qualifikationen

• At least 2 years of service dispatch experience.
• 3+ years' experience as a service advisor at a dealership.
• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Automotive dealership experience required.
• Willingness to work one evening per week and rotating Saturdays.
• Salary dependent upon experience.

Aufgaben

• Work with service team to maintain customer satisfaction rating
• Ensure all documents necessary for technicians are readily available and accounted for
• Work to accomplish forecasted goals that have been established by service management
• Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
• Properly assign jobs based on technician level (to meet warranty standards)
• Monitor technician staff to ensure efficient and safe work practices
• Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
• Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
• Handle routine complaints presented by staff and/or customers
• Ensure technicians follow warranty material disposition procedures
• Spot check RO's turned in by technicians to ensure the assigned work has been performed
• Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
• Spot check repairs to ensure quality and timely completion
• Main a high level of organization and cleanliness in shop, storage/tool room and service lot
• Maintain and manage special tool inventory
• Other duties as assigned

Kenntnisse

Service dispatch

Dealership experience

Technical knowledge

People management

Organized

Customer service

Jobbeschreibung

Bettenhausen Chrysler Dodge Jeep & Ramis looking for a service dispatcher to join our growing team in Lockport, IL.

JOB DESCRIPTION:

The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

DUTIES AND RESPONSIBILITIES:

• Work with service team to maintain customer satisfaction rating
• Ensure all documents necessary for technicians are readily available and accounted for
• Work to accomplish forecasted goals that have been established by service management
• Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
• Properly assign jobs based on technician level (to meet warranty standards)
• Monitor technician staff to ensure efficient and safe work practices
• Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
• Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
• Handle routine complaints presented by staff and/or customers
• Ensure technicians follow warranty material disposition procedures
• Spot check RO's turned in by technicians to ensure the assigned work has been performed
• Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
• Spot check repairs to ensure quality and timely completion
• Main a high level of organization and cleanliness in shop, storage/tool room and service lot
• Maintain and manage special tool inventory
• Other duties as assigned

QUALIFICATIONS:

• At least 2 years of service dispatch experience or
• 3+ years' experience as a service advisor at a dealership
• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Automotive Dealership experience required
• Will need availability to work one evening per week and rotating Saturdays (1-2 per month)
• Salary dependent upon experience

BENEFITS:

• Health and Dental
• Vision
• Short Term Disability
• Life Insurance
• Accident, Critical Illness, Cancer, and Hospital Insurance
• 401K Plan
• PTO
• Employee Assistance Program
• Free College Program through our partnership with Strayer University