Automotive Service Director: Lead High-Performance Shops

CarGuys Inc.; Bellevue (WA); Presencial; USD 161.000 - 197.000; Tempo integral

Resumo da vaga

CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects Automotive Service Managers, Service Directors, and Fixed Operations Managers with top-performing dealerships and automotive groups across the U.S. and Canada.

We work with employers actively hiring experienced automotive leaders who drive service department performance, profitability, and customer satisfaction. Our clients provide the opportunity—you choose the best fit.

Qualificações

• Experience as an automotive service manager, service director, or fixed ops manager.
• Proven leadership and team management in a dealership environment.
• Strong understanding of service department operations and KPIs.
• Ability to drive profitability and performance.
• Excellent communication and customer service skills.

Responsabilidades

• Manage daily operations of the automotive service department.
• Oversee service advisors, technicians, and support staff.
• Drive service department sales, profitability, and efficiency.
• Monitor KPIs including labor gross, hours per RO, and CSI performance.
• Ensure high levels of customer service and CSI performance.
• Manage scheduling, workflow, and repair order processes.
• Handle customer concerns, escalations, and retention.
• Work closely with parts and sales departments to maximize performance.

Conhecimentos

Leadership

Team management

KPIs

Customer service

Profitability

Descrição da vaga

CarGuys Inc., America’s and Canada’s #1 Automotive Recruiter, connects Automotive Service Managers, Service Directors, and Fixed Operations Managers with top-performing dealerships and automotive groups across the U.S. and Canada.

We work with employers actively hiring experienced automotive leaders who drive service department performance, profitability, and customer satisfaction. Our clients provide the opportunity—you choose the best fit.