Automotive Service Advisor

THE SMOG SHOP; Santa Maria (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Competitive salary

Job summary

THE SMOG SHOP in Santa Maria, CA is seeking an experienced Automotive Service Advisor. In this crucial role, you'll connect with customers to assess service needs, explain repairs, and ensure compliance with smog regulations. We value exceptional customer service and a supportive work environment, making this an exciting opportunity for the right candidate.

Join a team committed to honesty and reliability, where your skills and positive attitude will contribute to our continued success in the automotive service industry.

Qualifications

• Proven experience as a service advisor or in a customer service role.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and manage the service workflow efficiently.
• Prepare and present estimates for services and repairs.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and repeat business.
• Stay updated on industry trends and best practices in automotive service.
• Collaborate with technicians to ensure timely service delivery.

Skills

Bilingual English and Spanish

Customer service experience

Knowledge of automotive systems

Excellent communication skills

Multitasking ability

Positive customer-focused attitude

Proficient in automotive software

Job description

Benefits

• Employee discounts
• Paid time off
• Competitive salary

About the Role

Join THE SMOG SHOP as an Automotive Service Advisor, where you'll be the vital link between our customers and our skilled technicians. This exciting role offers the opportunity to provide exceptional customer service while ensuring that vehicles meet California's smog requirements.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and manage the service workflow efficiently.
• Prepare and present estimates for services and repairs.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and repeat business.
• Stay updated on industry trends and best practices in automotive service.
• Collaborate with technicians to ensure timely service delivery.

Requirements

• Due to our client base. The candidate should be able to speak English and Spanish.
• Proven experience as a service advisor or in a customer service role.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Customer-focused with a positive attitude and demeanor.
• Proficient in using automotive service software and tools.
• Valid driver's license with a clean driving record.

About Us

THE SMOG SHOP has been serving the Santa Maria, CA community for over a decade, specializing in smog checks and automotive services. Our customers love us for our honesty, reliability, and expert knowledge, while our employees appreciate a supportive work environment and opportunities for growth.nta