Automotive Fixed Operations Training Consultant

Huffines Auto Dealerships; Town of Texas (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive market wages

Medical, vision, dental benefits

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Huffines Auto Dealerships is looking for a Corporate Automotive Fixed Operations Training Consultant to support and train fixed operation service teams across dealerships in Wisconsin. The ideal candidate has at least 2 years of training facilitation experience and over 5 years in new car dealership fixed ops. Responsibilities include training staff, monitoring service quality, and improving customer satisfaction. Competitive benefits offered, including medical and paid time off.

Qualifications

• 2+ years of experience in training facilitation in various settings.
• 5+ years of experience in new car dealership fixed operations.
• Minimum 3 years as an automotive service advisor.

Responsibilities

• Train management and service teams to enhance customer service.
• Conduct process audits and create improvement plans.
• Improve CSI scores through training and follow-up.

Skills

Training facilitation

Customer service

Analytical abilities

Communication skills

Collaboration

Tools

Reynolds and Reynolds

Dealertrack

X-Time

Job description

Corporate Automotive Fixed Operations Training Consultant

Huffines Auto Dealerships

Why Work at Huffines

Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award‑winning service, Huffines is known for its strong leadership, excellent work‑life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

The Ideal Huffines Candidate

• Possesses the unique skill of training facilitation, content delivery, and staff development consultation
• Demonstrates an honest, caring, and servant's leadership mindset
• Is a highly motivated self‑starter
• Has a proven track record of sustained success and progressive growth in leadership roles
• Is dedicated to delivering world‑class customer service
• Aligns with our core values – Respect, Integrity, Self‑less Service, and Excellence
• Has strong understanding of Reynolds and Reynolds, Dealertrack, and X‑Time applications

Corporate Fixed Operations Trainer Job Description

The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.

Responsibilities

• Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promote process improvement
• Conduct periodic process audits and create action plans
• Train to Huffines’ standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members
• Train Service Advisors on multi‑point inspection review, effective sales presentations, and closing service sales
• Serve as a subject matter expert for all Express operations
• Increase CSI scores through training, follow up, and monitoring
• Perform individual training on the drive and in a classroom environment
• Develop executive‑level analysis reporting on training ROI and proficiency
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Assist with and execute other operational activities as assigned by manager such as project work and training

Requirements

• 2+ years training facilitation experience (classroom, small group, and individual)
• A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience
• Previous experience as a consultant with a National/Regional based consulting company (preferred)
• Excellent communication skills, and the ability to work collaboratively across all automotive disciplines
• Skilled proficiency and experience with Reynolds & Reynolds, Dealertrack, and X‑Time
• Strong technical and analytical abilities
• Ability to identify opportunities for growth and improvement, while creating value and buy‑in from Fixed Ops team members including Service professionals
• Understanding of federal, state and local regulations
• A valid driver’s license

Huffines Compensation and Benefits

• Competitive market wages
• Option benefits including medical, vision, dental, and Health Savings Account (HSA)
• Flexible work week with no mandatory overtime
• 401(k) retirement plan
• Company‑paid life insurance
• Employee discounts
• Paid time off (PTO accrues from first day of employment)
• Paid holidays
• Chaplain Services

Drug‑Free Workplace

In addition to background checks, Huffines performs pre‑employment and random drug testing.