Automotive Service Customer Experience Lead | $75k-$100k+

FirstChoice Hiring; Erie (Erie County); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid vacation and holidays

Paid training and professional develop

Career advancement opportunities

Modern dealership with a strong client

Supportive leadership team

Job summary

Gary Miller Chrysler Dodge Jeep RAM is seeking a Automotive Customer Relations Manager to lead the customer experience in the Erie, PA area. You will advocate for customers, ensuring visits exceed expectations and align with our award-winning service standards.

The role emphasizes building trust, resolving issues, and driving satisfaction and retention in a fast-paced dealership environment. A competitive salary with incentives is offered.

Qualifications

• Previous automotive Service Advisor experience preferred.
• CDJR/Stellantis experience is a plus but not required for the right person.
• Outstanding communication and relationship-building skills.
• Positive attitude with a genuine desire to help people.
• Strong organizational and multitasking abilities.

Responsibilities

• Deliver an exceptional customer experience from arrival through vehicle delivery.
• Build lasting relationships that create loyal, repeat customers.
• Schedule and coordinate service appointments efficiently.
• Listen carefully to customer concerns and convey them clearly to technicians.
• Explain maintenance options and repair recommendations in understandable terms.
• Keep customers informed throughout the repair process.
• Collaborate with technicians and parts to ensure timely repairs.
• Resolve customer concerns professionally and confidently.
• Help improve customer satisfaction scores and customer retention.
• Represent the Gary Miller brand with professionalism and integrity daily.

Skills

Customer relations

Communication

Problem solving

Job description

Gary Miller Chrysler Dodge Jeep RAM is seeking a Automotive Customer Relations Manager to lead the customer experience in the Erie, PA area. You will advocate for customers, ensuring visits exceed expectations and align with our award-winning service standards.

The role emphasizes building trust, resolving issues, and driving satisfaction and retention in a fast-paced dealership environment. A competitive salary with incentives is offered.