Automotive Service Coordinator: Drive Seamless Customer Care

Pacifico Auto Group; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

A full-service automotive dealership in Philadelphia is seeking a motivated Customer Service representative who thrives in a fast-paced environment. The ideal candidate will manage customer interactions and documentation, support service operations, and communicate effectively with the service team. Experience in customer service or automotive service is preferred, alongside excellent organizational and communication skills. Join our team where we take pride in delivering exceptional customer experiences.

Qualifications

• Experience in automotive service, customer service, or scheduling is preferred.
• Excellent organizational and communication skills are essential.
• Ability to multitask and remain calm under pressure is necessary.

Responsibilities

• Operate our Customer relationship platform to help address customer concerns.
• Manage incoming phone calls, appointment reminders, and repair status updates.
• Ensure accurate documentation of repair orders and customer information.

Skills

Automotive service experience

Customer service skills

Organizational skills

Communication skills

Multitasking ability

Positive attitude

Job description

A full-service automotive dealership in Philadelphia is seeking a motivated Customer Service representative who thrives in a fast-paced environment. The ideal candidate will manage customer interactions and documentation, support service operations, and communicate effectively with the service team. Experience in customer service or automotive service is preferred, alongside excellent organizational and communication skills. Join our team where we take pride in delivering exceptional customer experiences.