Automotive Service Consultant - Advisor - Assistant Manager

Boardwalkvolkswagen; Redwood City (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry leader in the automotive sector is seeking dedicated individuals to join their dynamic team. With over 40 years of excellence, this organization offers a supportive environment where talent is nurtured and promoted from within. Employees enjoy a range of benefits, including comprehensive insurance plans, a 401k retirement plan, and opportunities for career advancement. The ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to manage others effectively. If you're looking for a rewarding career in a vibrant and growing company, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision insurance

401k retirement plan with company match

Paid Vacation and Time Off

5-day work week

Company-sponsored events

Employee Discounts on products and services

Opportunities for career growth

Company apparel

Employee referral program

Paid training for qualified applicants

Qualifications

• Proven ability to manage others and maintain a positive customer satisfaction record.
• Strong time management and communication skills are essential.

Responsibilities

• Oversee service orders and ensure effective customer service.
• Distribute work efficiently among technicians and maintain compliance with standards.

Skills

Organizational Skills

Time Management

Communication Skills

Customer Service

Teamwork

Problem Solving

Education

High School Diploma

Automotive Service Certification

Job description

Calling all technicians, advisors, managers!

We are looking for talented people to join our team! Our brands include Ford, Chevrolet, Chrysler, Dodge, Jeep, Ram, Volkswagen, Lotus, and Acura. Please inquire with us today if you are looking to advance your career, work with a talented support team, try something new, or make an equivalent move.

Located in the middle of the Peninsula in the San Francisco Bay Area, Boardwalk Auto Mall is a leader in the automotive industry with an excellent reputation. With over 40 years in business, we pride ourselves on developing our talent, promoting from within, and offering the best opportunities the automotive industry has to offer.

What we offer:

• Medical, Dental, and Vision insurance
• 401k retirement plan with company match
• Paid Vacation and Time Off
• 5-day work week
• Company-sponsored events
• Employee Discounts on products and services
• Established business of over 40 years
• Opportunities for career growth
• Company apparel
• Employee referral program
• Paid training for qualified applicants

Responsibilities (may include):

• Oversee service orders and service drive flow, ensuring prompt, courteous, and effective customer service.
• Take ownership of the customer's experience by completing additional assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, both via phone and in person.
• Ensure technicians' time is efficiently allocated to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions regarding vehicle problems, warranties, services, and repairs.
• Maintain customer survey scores at or above company standards.
• Assist in diagnosing vehicle issues; order parts and tools as needed.
• Oversee warranty claims administration and supervise the service department.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and standards.
• Ensure compliance with applicable laws and regulations.
• Maintain positive relationships with factories and foster good employee relations.
• Collaborate with upper management on hiring and disciplinary decisions.

Qualifications:

• Organized and friendly personality
• Proven ability to manage others
• Strong time management skills
• Excellent communication skills with customers
• Professional appearance
• Consistent success in service and sales
• Positive customer satisfaction record
• Team-oriented and self-motivated
• Ability to work independently
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.