Automotive Service Consultant - Advisor - Assistant Manager

Boardwalkchryslerdodgejeepram; Redwood City (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive service provider in Redwood City seeks experienced technicians and managers. Ideal candidates will have strong leadership abilities and excellent communication skills. Join a reputable company with over 40 years in the industry, offering competitive benefits and growth opportunities.

Benefits

Medical, Dental and Vision insurance

401k retirement plan with company match

Paid Vacation

Paid time off

Company sponsored events

Employee Discounts on products and services

Paid training for qualified applicants

Qualifications

• Ability to manage others and demonstrate leadership.
• Strong track record of customer satisfaction.
• Proficient in managing service orders and customer inquiries.

Responsibilities

• Oversee service orders and ensure customer satisfaction.
• Distribute work between technicians and answer technical questions.
• Maintain good working relationships with customers and employees.

Skills

Time management

Communication skills

Organizational skills

Customer satisfaction focus

Education

Valid driver's license

Job description

Calling all technicians, advisors, managers!

We are looking for talented peopleto joinourteam! Our brands include Ford, Chevrolet, Chrysler, Dodge, Jeep, Ram, Volkswagen, Lotus, and Acura. Please inquire with us today if you are looking to make a move up, want to work with a talented support team to take it to the next level, try something different, or to make an equivalent move.

Located in the middle of the Peninsula in the San Francisco Bay Area Boardwalk Auto Mall is a steward in the automotive industry with an unsurpassed reputation. Having been in business for over 40 years, we pride ourselves on developing our talent, promoting from within and offer our team members the best the automotiveindustry has to offer.

What we offer:

• Medical, Dental and Vision insurance
• 401k retirement plan with company match
• Paid Vacation
• Paid time off
• 5 day work week
• Company sponsored events
• Employee Discounts on products and services
• Established business of 40+ years
• Ability to grow your career
• Company apparel
• Employee referral program
• Paid training for qualified applicants

Responsibilities that may apply:

Oversee service orders and service drive flow. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain customer survey scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.