Automotive Service Consultant - Advisor - Assistant Manager

Boardwalk Chrysler Dodge Jeep Ram; Redwood City (CA); On-site; USD 65,000 - 200,000; Full time

Job summary

A leading automotive business in Redwood City is seeking an Automotive Service Consultant - Advisor - Assistant Manager. The position requires leading service orders, ensuring customer satisfaction, and managing a skilled team. With over 40 years in the industry, the company offers a supportive environment for career growth and comprehensive employee benefits.

Benefits

Medical, Dental and Vision insurance

401k retirement plan with company match

Paid Vacation

Paid time off

5 day work week

Company sponsored events

Employee Discounts on products and services

Paid training for qualified applicants

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Consistent record of service and sales success.

Responsibilities

• Oversee service orders and drive flow to ensure effective customer service.
• Take ownership of customer experiences and assist in diagnosing vehicle problems.
• Manage scheduling and distribute work among technicians.

Skills

Communication

Time management

Team orientation

Customer satisfaction

Organizational skills

Job description

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Boardwalk Chrysler Dodge Jeep Ram provided pay range

This range is provided by Boardwalk Chrysler Dodge Jeep Ram. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $200,000.00/yr

Calling all technicians, advisors, managers!

We are looking for talented people to join our team! Our brands include Ford, Chevrolet, Chrysler, Dodge, Jeep, Ram, Volkswagen, Lotus, and Acura. Please inquire with us today if you are looking to make a move up, want to work with a talented support team to take it to the next level, try something different, or to make an equivalent move.

Located in the middle of the Peninsula in the San Francisco Bay Area Boardwalk Auto Mall is a steward in the automotive industry with an unsurpassed reputation. Having been in business for over 40 years, we pride ourselves on developing our talent, promoting from within and offer our team members the best the automotive industry has to offer.

What we offer:

• Medical, Dental and Vision insurance
• 401k retirement plan with company match
• Paid Vacation
• Paid time off
• 5 day work week
• Company sponsored events
• Employee Discounts on products and services
• Established business of 40+ years
• Ability to grow your career
• Company apparel
• Employee referral program
• Paid training for qualified applicants
  
  
  

Responsibilities that may apply:

• Oversee service orders and service drive flow. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer survey scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.
  
  
  

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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