Automotive Service Concierge Lead

Key Auto Group; Newport (NH); Vor Ort; USD 40.000 - 65.000; Vollzeit

Zusammenfassung

Key Auto Group is seeking a Dealership Service Advisor for Key Motors of Newport in Newport, NH. The role focuses on overseeing service orders, delivering prompt and courteous service, and owning the customer experience in a busy dealership environment.

Ideal candidates demonstrate organizational excellence, sales and service success, and a professional appearance, while maintaining high customer satisfaction and collaborating with technicians and management.

Qualifikationen

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Aufgaben

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training/supervision of the service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Kenntnisse

Organizational skills

People management

Customer communication

Professional appearance

Sales experience

Customer satisfaction

Team player

Self-motivation

Valid driver's license

Jobbeschreibung

Key Auto Group is seeking a Dealership Service Advisor for Key Motors of Newport in Newport, NH. The role focuses on overseeing service orders, delivering prompt and courteous service, and owning the customer experience in a busy dealership environment.

Ideal candidates demonstrate organizational excellence, sales and service success, and a professional appearance, while maintaining high customer satisfaction and collaborating with technicians and management.