Automotive Service Concierge and Ops Lead

Key Auto Group; Salem (NH); On-site; USD 28,000 - 39,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Advisor for Salem Hyundai in Salem, NH. The role supports service orders, drives the service flow, and ensures excellent customer experiences in person and over the phone.

The candidate should demonstrate strong organizational and communication skills, a proven record in service and sales, and a professional appearance. This position emphasizes teamwork, responsibility for technician time, and collaboration with management.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Proven track record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and standards; ensure compliance with laws.
• Maintain good relations with factories and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Skills

Excellent organizational skills

Demonstrated ability to manage others

Fantastic communication skills

Professional appearance

Sales and service experience

Customer satisfaction focus

Team orientation

Self-motivated

Clean driving record

Valid driver’s license

Job description

Key Auto Group is seeking a Dealership Service Advisor for Salem Hyundai in Salem, NH. The role supports service orders, drives the service flow, and ensures excellent customer experiences in person and over the phone.

The candidate should demonstrate strong organizational and communication skills, a proven record in service and sales, and a professional appearance. This position emphasizes teamwork, responsibility for technician time, and collaboration with management.