Automotive Service Concierge – Keep Drivers Moving

J.B.A. Kia; Towering Oaks (MD); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

Holidays

401(k) with match

Employee discounts

Job summary

J.B.A. Kia in Maryland is seeking a dedicated Service Advisor to be the primary contact for customers, overseeing service orders and the Drive Lane to keep vehicles moving. You will ensure prompt, courteous service and accurate communication with owners.

Bring 2+ years in automotive service, excellent communication, and strong organizational skills. Reynolds and Reynolds experience is preferred. The role includes negotiating care, coordinating parts, and supporting the service team to meet

Qualifications

• Minimum 2+ years in automotive service.
• Strong communication and customer service skills.
• Organized and able to manage others.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Efficiently distribute work among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee the administration of warranty claims and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.

Skills

Customer service

Communication skills

Time management

Team leadership

Organized

Problem solving

Tools

Reynolds and Reynolds

Job description

J.B.A. Kia in Maryland is seeking a dedicated Service Advisor to be the primary contact for customers, overseeing service orders and the Drive Lane to keep vehicles moving. You will ensure prompt, courteous service and accurate communication with owners.

Bring 2+ years in automotive service, excellent communication, and strong organizational skills. Reynolds and Reynolds experience is preferred. The role includes negotiating care, coordinating parts, and supporting the service team to meet