Service Advisor

J.B.A. Kia; Towering Oaks (MD); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

Holidays

401(k) with match

Employee discounts

Job summary

J.B.A. Kia in Maryland is seeking a dedicated Service Advisor to be the primary contact for customers, overseeing service orders and the Drive Lane to keep vehicles moving. You will ensure prompt, courteous service and accurate communication with owners.

Bring 2+ years in automotive service, excellent communication, and strong organizational skills. Reynolds and Reynolds experience is preferred. The role includes negotiating care, coordinating parts, and supporting the service team to meet

Qualifications

• Minimum 2+ years in automotive service.
• Strong communication and customer service skills.
• Organized and able to manage others.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Efficiently distribute work among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee the administration of warranty claims and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.

Skills

Customer service

Communication skills

Time management

Team leadership

Organized

Problem solving

Tools

Reynolds and Reynolds

Job description

Are you passionate about helping people stay on the road and continue doing the things they love? We want you to join our family at our brand-new location, J.B.A. Kia! We are looking for a dedicated Service Advisor to join our team. In this role, you will be the key point of contact for our customers, ensuring their vehicles are maintained and repaired efficiently and effectively. Your main goal will be to keep our customers' lives moving smoothly, so they can focus on what matters most to them. If you have excellent communication skills, a knack for problem-solving, and a commitment to customer satisfaction, we want to hear from you!

Benefits:

• Competitive Pay ($52,000 is the starting salary plus a monthly commission)
• Health, dental, and vision insurance (single or family)
• Life and AD&D insurance (single and spouse, or child)
• Disability, cancer, critical illness, and other insurances through American Fidelity
• Competitive PTO that renews annually!
• Holidays
• 401(k) with a company match
• Employee discounts on vehicles and servicesOngoing training and professional development opportunities
• Weekends off

Responsibilities:

• Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, ensuring customers are not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Efficiently distribute work among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain the Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee the administration of warranty claims and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.

Qualifications:

• Reynolds and Reynolds experience, preferred but not required
• 2+ years working in the automotive service industry
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Join us at J.B.A. Kia and be part of a team that values your skills and dedication, helping our customers stay on the road and enjoy their journeys!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.