Automotive Service Concierge & Customer Liaison

CarMax Business Services; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in San Antonio, Texas, is seeking a customer service representative to act as a liaison between customers and technicians. The ideal candidate will demonstrate exceptional communication and customer service skills, along with the ability to manage service calls effectively. Responsibilities include documenting customer concerns, coordinating updates, and ensuring customer satisfaction. This role involves both office and outdoor environments, requiring flexibility with shifts, including nights and weekends.

Qualifications

• Exceptional interpersonal skills and customer service perspective.
• Ability to meet or exceed CarMax customer satisfaction guidelines.
• Demonstrate an understanding of automotive service processes.

Responsibilities

• Act as a liaison between customers and technicians throughout the service process.
• Accurately document customer concerns and communicate clearly with them.
• Manage incoming service calls and follow through with timely updates.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Communication skills

Active listening

Tools

Spreadsheet software

Job description

CarMax Business Services in San Antonio, Texas, is seeking a customer service representative to act as a liaison between customers and technicians. The ideal candidate will demonstrate exceptional communication and customer service skills, along with the ability to manage service calls effectively. Responsibilities include documenting customer concerns, coordinating updates, and ensuring customer satisfaction. This role involves both office and outdoor environments, requiring flexibility with shifts, including nights and weekends.