Automotive Service Concierge & Customer Experience Lead

Socal-Penske-Dealer-Group; Cerritos (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescription

Company-paid life insurance

401(k) retirement plan

Career advancement opportunities

Job summary

Penske Buick GMC of Cerritos is seeking an Assistant Service Manager to act as a front-line liaison between customers and technicians. You will help guests with vehicle care, write repair orders, and guide the service process from intake to completion.

The role is 100% on-site, with opportunities to promote service sales, ensure accurate billing, and stay informed about shop workload and new products. Strong customer service and automotive knowledge are essential.

Qualifications

• Requires strong customer service and communication skills.
• Experience in automotive service is preferred.
• Proficiency with Microsoft Office tools.

Responsibilities

• Communicate service needs to guests and write repair orders.
• Promote service sales during the appointment process.
• Inspect repair orders for accuracy and pricing.
• Handle payments and manage cash drawer daily.
• Close and finalize repair orders when funds are received.
• Stay updated on shop workload and product benefits.

Skills

Customer service

Communication

Sales

Time management

Multi-tasking

Problem solving

Detail oriented

Teamwork

Self-motivated

Follow directions

Verbal/written communication

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Penske Buick GMC of Cerritos is seeking an Assistant Service Manager to act as a front-line liaison between customers and technicians. You will help guests with vehicle care, write repair orders, and guide the service process from intake to completion.

The role is 100% on-site, with opportunities to promote service sales, ensure accurate billing, and stay informed about shop workload and new products. Strong customer service and automotive knowledge are essential.