Auto Service Concierge & Customer Experience Lead

America's Service Station; Kennesaw (GA); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Wet Willie's is seeking an Assistant Manager to engage customers as they enter the shop, identify and resolve automobile repair needs, and drive sales through strong service and communication. The role requires maintaining relationships and providing concierge support to ensure a positive customer experience.

The candidate should have at least a HS diploma, two years in retail or customer-facing roles, and the ability to pass drug/background checks.

Qualifications

• HS Diploma/GED required.
• Minimum of two years in a retail/customer facing environment.
• 18 years of age or older.
• Valid driver’s license and ability to pass a drug/background check including MVR.
• Must be team oriented, flexible, and deliver a high level of customer service.
• Prior experience working with customers and providing an exceptional experience.
• Sales experience (inside/outside/retail) is a plus.

Responsabilités

• Greet customers and assist them with any inquiries they may have, either by phone or in person.
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questionsregarding the customer’s vehicle.
• Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Connaissances

Customer service

Sales

Communication

Teamwork

Time management

Formation

HS Diploma/GED

Description du poste

The Assistant Manager ‘s primarily responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs. This position requires strong customer service skills along with good sales experience.

Responsibilities

• Greet customers and assist them with any inquiries they may have, either by phone or in person.
• Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes.
• Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questionsregarding the customer’s vehicle.
• Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Core Competencies

• Integrity and Respect
• Initiative
• Customer Service

Requirements

Minimum Qualifications

• HS Diploma/GED
• Minimum of two years of work in a retail/customer facing environment
• 18 years of age or older
• Valid driver’s license and ability to pass a drug/background check including MVR
• Must be team oriented, flexible, and possess a desire to deliver a high level of customer service.
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus