Automotive Service Advisor - Create Customers for Life

Paylocity; Cape Girardeau (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Paid vacation

Maternity/Paternity leave

Education reimbursement

Health insurance

Life insurance

Disability coverage

401(k)

Vehicle purchase programs

Job summary

Frank Leta is seeking a Service Advisor to guide customers through the service and repair process, coordinating with technicians to deliver a first-class experience.

You’ll help keep the service drive flowing, clearly communicating needs and building lasting customer relationships while embodying the Leta for Life spirit and delivering award-winning service to the community.

Join Frank Leta and be part of a team that values energy, professionalism and care for people and vehicles.

Qualifications

• 2+ years of experience as a Service Advisor/Service Writer
• Organized, friendly, and customer-focused personality
• Strong time-management and organizational skills
• Excellent communication and relationship-building skills
• Professional and well-groomed appearance
• Clean driving record
• Ability to work effectively in a fast-paced environment

Responsibilities

• Oversee the flow of vehicles and customers through the service drive lane
• Ensure every customer receives prompt, courteous, and effective service
• Take ownership of the customer experience and look for opportunities to create a positive impression
• Provide concierge-level support for customer questions and inquiries, both in person and by phone
• Clearly communicate vehicle service needs, recommendations, and repair processes
• Ensure technicians' available time and schedules are consistently presented and utilized effectively
• Distribute work efficiently among technicians to help maintain a productive service operation
• Collaborate with the service team to ensure customers receive timely updates and a seamless experience

Skills

Customer-focused

Time management

Communication skills

Team coordination

Professional appearance

Clean driving record

Fast-paced environment

Job description

Frank Leta is seeking a Service Advisor to guide customers through the service and repair process, coordinating with technicians to deliver a first-class experience.

You’ll help keep the service drive flowing, clearly communicating needs and building lasting customer relationships while embodying the Leta for Life spirit and delivering award-winning service to the community.

Join Frank Leta and be part of a team that values energy, professionalism and care for people and vehicles.