Automotive Service Advisor

Frank Leta Automotive Group; Cape Girardeau (MO); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Great benefits package

Career growth opportunities

Paid time off

Job summary

Frank Leta Automotive Group is seeking a Service Advisor in Missouri to guide customers through the service and repair journey, coordinating with technicians to ensure a first-class experience. You will own the customer experience, manage the service drive flow, and clearly communicate needs and repair processes while building lasting relationships that drive loyalty.

This full-time role emphasizes teamwork, professionalism, and a strong work ethic with comprehensive benefits and opportunities

Qualifications

• Minimum 2+ years of experience as a Service Advisor/Service Writer.
• Organized, friendly, and customer-focused personality.
• Demonstrated ability to effectively manage and coordinate others.
• Strong time-management and organizational skills.
• Excellent communication and relationship-building skills.
• Professional and well-groomed appearance.
• Clean driving record.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee the flow of vehicles and customers through the service drive lane.
• Ensure every customer receives prompt, courteous, and effective service.
• Take ownership of the customer experience and look for opportunities to create a positive impression.
• Provide concierge-level support for customer questions and inquiries, both in person and by phone.
• Clearly communicate vehicle service needs, recommendations, and repair processes.
• Ensure technicians' available time and schedules are consistently presented and utilized effectively.
• Distribute work efficiently among technicians to help maintain a productive service operation.
• Collaborate with the service team to ensure customers receive timely updates and a seamless experience.

Skills

Customer service

Communication

Time management

Organization

Team coordination

Professional appearance

Job description

Create an Experience That Keeps Customers Coming Back — Leta for Life

At Frank Leta, our Service Advisors do more than write service orders — they create exceptional experiences for our customers from the moment they arrive.

As a Service Advisor, you’ll be a trusted resource for our customers and an essential part of our service team. You’ll guide vehicle owners through the service and repair process, coordinate with our technicians, and make sure every customer feels informed, valued, and taken care of.

Our goal is simple: create customers for life. That’s what we call Leta for Life.

We believe happy employees create happy customers, and we’re committed to recognizing and rewarding people who bring energy, professionalism, and a strong work ethic to their role. Every member of our team plays an important part in our continued success, and together, we work to deliver the award-winning service and value our community has trusted for years.

What We Offer

We want our team members to feel supported both at work and at home. That’s why we offer:

• Great work/life balance
• Positive, professional work environment
• Extensive training and career growth opportunities
• Up to 4 weeks of paid vacation, plus paid holidays
• Paid maternity and paternity leave
• Education reimbursement
• Flexible health insurance plans with an HSA company contribution
• Paid life insurance
• Short-term and long-term disability coverage
• 401(k) with company match
• Medical, dental, and vision benefits
• Employee-discounted vehicle purchase programs

What You’ll Do

As a Service Advisor, you’ll help keep our service department running smoothly while making sure every customer receives a first-class experience.

Your Responsibilities Will Include

• Oversee the flow of vehicles and customers through the service drive lane
• Ensure every customer receives prompt, courteous, and effective service
• Take ownership of the customer experience and look for opportunities to create a positive impression
• Provide concierge-level support for customer questions and inquiries, both in person and by phone
• Clearly communicate vehicle service needs, recommendations, and repair processes
• Ensure technicians' available time and schedules are consistently presented and utilized effectively
• Distribute work efficiently among technicians to help maintain a productive service operation
• Collaborate with the service team to ensure customers receive timely updates and a seamless experience

What You Bring

We’re looking for a motivated, customer-focused professional who takes pride in doing things the right way.

Qualifications

• Minimum 2+ years of experience as a Service Advisor/Service Writer
• Organized, friendly, and customer-focused personality
• Demonstrated ability to effectively manage and coordinate others
• Strong time-management and organizational skills
• Excellent communication and relationship-building skills
• Professional and well-groomed appearance
• Clean driving record
• Ability to work effectively in a fast-paced environment

Ready to Build a Career — and Customers for Life?

If you’re an experienced Service Advisor who enjoys helping people, solving problems, and being part of a winning team, we’d love to meet you!

Join Frank Leta and become part of a team that believes in taking care of its people, its customers, and its community — Leta for Life.

Job Type: Full-time