Dealership Service Advisor - Salem Ford

Key-Auto-Group; Salem (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Advisor at Salem Ford in Salem, NH. You will oversee service orders, drive-lane flow, and ensure prompt, courteous service while owning the customer experience and handling owner inquiries in person or by phone.

You will also balance technician time, allocate work, answer technical questions, and manage warranties, training, and hiring decisions to uphold customer happiness and dealership standards.

Qualifications

• Excellent organizational skills.
• Ability to manage others effectively.
• Strong communication skills with customers.
• Professional, well-groomed appearance.
• Consistent track record in service and sales.
• Proven customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience and follow through.
• Provide concierge support for owner inquiries, in person or by phone.
• Maintain daily technician time inventory aligned with service demand.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and service dept training.
• Set schedules and assign tasks to service department staff.
• Reinforce company policies and standards.
• Ensure compliance with laws and regulations.
• Maintain good relationships with manufacturers and colleagues.
• Collaborate with management on hiring and discipline decisions.

Skills

Excellent organizational skills

Demonstrated ability to manage others

Fantastic communication skills

Professional appearance

Consistent service and sales success

Strong customer satisfaction record

Team-oriented

Self-motivated

Clean driving record & valid license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Service Advisor - Salem Ford

Salem, NH, US

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of the service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain a good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

• Excellent organizational skills
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license