Automotive Service Concierge & Advisor

Toyota of Murfreesboro; Murfreesboro (TN); Presencial; USD 38.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay Structure

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Company-Paid Life Insurance

Paid Vacation & Holidays

Employee Discounts on Toyota products

Descripción de la vacante

Toyota of Murfreesboro in Murfreesboro, TN, is seeking an Automotive Service Advisor to join our high-volume service lane. You will greet customers, own the service journey, and provide concierge support while optimizing technician time and keeping customers informed about repairs.

The role emphasizes professionalism, strong communication, and a proactive approach to delivering elite customer service in a fast-paced environment.

Formación

• Direct previous experience as an Automotive Service Advisor is required.
• An organized, friendly personality with exceptional time management abilities.
• Proven track record in retail sales and delivering elite customer service.
• Fantastic written and verbal communication skills with both customers and technicians.
• A professional, well-groomed personal appearance that represents the Toyota brand well.
• A clean driving record, plus a willingness to submit to a pre-employment background check and drug screen.

Responsabilidades

• Manage Lane Flow: Oversee the daily flow of the Service Lane, ensuring every customer is greeted promptly and courteously.
• Own the Experience: Take complete ownership of the customer's journey, executing extra details to leave a lasting, positive impression.
• Provide Concierge Support: Act as the primary point of contact for all owner inquiries (via phone or in person) to ensure seamless communication.
• Maximize Technician Time: Actively sell and allocate the daily inventory of technician time efficiently to incoming service customers.
• Maintain Open Communication: Keep customers constantly updated regarding the real-time status of their vehicle repairs.
• Drive Operational Excellence: Strictly follow all dealership processes and consistently meet or exceed performance expectations and goals.

Descripción del empleo

Toyota of Murfreesboro in Murfreesboro, TN, is seeking an Automotive Service Advisor to join our high-volume service lane. You will greet customers, own the service journey, and provide concierge support while optimizing technician time and keeping customers informed about repairs.

The role emphasizes professionalism, strong communication, and a proactive approach to delivering elite customer service in a fast-paced environment.