Service Advisor

Toyota of Murfreesboro; Murfreesboro (TN); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay Structure

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Company-Paid Life Insurance

Paid Vacation & Holidays

Employee Discounts on Toyota products

Job summary

Toyota of Murfreesboro in Murfreesboro, TN, is seeking an Automotive Service Advisor to join our high-volume service lane. You will greet customers, own the service journey, and provide concierge support while optimizing technician time and keeping customers informed about repairs.

The role emphasizes professionalism, strong communication, and a proactive approach to delivering elite customer service in a fast-paced environment.

Qualifications

• Direct previous experience as an Automotive Service Advisor is required.
• An organized, friendly personality with exceptional time management abilities.
• Proven track record in retail sales and delivering elite customer service.
• Fantastic written and verbal communication skills with both customers and technicians.
• A professional, well-groomed personal appearance that represents the Toyota brand well.
• A clean driving record, plus a willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Manage Lane Flow: Oversee the daily flow of the Service Lane, ensuring every customer is greeted promptly and courteously.
• Own the Experience: Take complete ownership of the customer's journey, executing extra details to leave a lasting, positive impression.
• Provide Concierge Support: Act as the primary point of contact for all owner inquiries (via phone or in person) to ensure seamless communication.
• Maximize Technician Time: Actively sell and allocate the daily inventory of technician time efficiently to incoming service customers.
• Maintain Open Communication: Keep customers constantly updated regarding the real-time status of their vehicle repairs.
• Drive Operational Excellence: Strictly follow all dealership processes and consistently meet or exceed performance expectations and goals.

Job description

Company: Toyota of Murfreesboro

Location: Murfreesboro, TN

Job Type: Full-Time

Experience Level: Experienced or Beginner

About Us:

Here at Toyota of Murfreesboro, we are looking for experienced and highly motivated individuals to join our team. Every person is critical to our success. We are looking to add driven professionals to assist us as we continue to experience massive growth in our fast-paced service lane. If you are looking for a stable, rewarding place to build a lifelong career, join us today!

What You Will Do (Responsibilities)

• Manage Lane Flow: Oversee the daily flow of the Service Lane, ensuring every customer is greeted promptly and courteously.
• Own the Experience: Take complete ownership of the customer's journey, executing extra details to leave a lasting, positive impression.
• Provide Concierge Support: Act as the primary point of contact for all owner inquiries (via phone or in person) to ensure seamless communication.
• Maximize Technician Time: Actively sell and allocate the daily inventory of technician time efficiently to incoming service customers.
• Maintain Open Communication: Keep customers constantly updated regarding the real-time status of their vehicle repairs.
• Drive Operational Excellence: Strictly follow all dealership processes and consistently meet or exceed performance expectations and goals.

What We Are Looking For (Qualifications)

• Proven Experience: Direct previous experience as an Automotive Service Advisor is required.
• Strong Soft Skills: An organized, friendly personality with exceptional time management abilities.
• Sales & Service Excellence: Proven track record in retail sales and delivering elite customer service.
• Top-Tier Communication: Fantastic written and verbal communication skills with both customers and technicians.
• Professionalism: A professional, well-groomed personal appearance that represents the Toyota brand well.
• Screening Requirements: A clean driving record, plus a willingness to submit to a pre-employment background check and drug screen.

What We Offer (Benefits)

We value our employees and provide a comprehensive benefits package to support your health, wealth, and future:

• Competitive Pay Structure
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Company-Paid Life Insurance
• Paid Vacation & Paid Holidays
• Generous Employee Discounts on Toyota products and services