Automotive Service Advisor — No Weekends, High Pay

Main Street Auto; Crossville (TN); On-site; USD 33,000 - 82,000; Full time

Benefits offered by this job

No Weekends

Weekly pay

Job summary

Main Street Auto in Crossville, TN is seeking a Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering an outstanding experience.

The ideal candidate has prior service advisor experience, excellent communication, strong organizational skills, and a solid working knowledge of automotive systems and service software. You will greet customers, prepare estimates, schedule work, and ensure satisfaction.

Qualifications

• High school diploma or equivalent; automotive education or certification considered a plus.
• Proven experience as a Service Advisor in the automotive industry or related field.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere; act as main point of contact for customers.
• Schedule and confirm service appointments; gather vehicle history, symptoms, and requested services.
• Prepare accurate cost estimates for parts, labor, and services; obtain customer approval.
• Create and manage repair orders; document services, parts, and recommendations; maintain service records.
• Follow up with customers to ensure satisfaction and address concerns; escalate issues as needed.

Skills

Customer service

Communication

Time management

Organizational skills

Automotive knowledge

Team collaboration

Education

High school diploma

Automotive education or certification

Tools

Automotive software

Job description

Main Street Auto in Crossville, TN is seeking a Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering an outstanding experience.

The ideal candidate has prior service advisor experience, excellent communication, strong organizational skills, and a solid working knowledge of automotive systems and service software. You will greet customers, prepare estimates, schedule work, and ensure satisfaction.