Auto Service Advisor - Top Pay, Growth & No Weekends

Msautomotive; Crossville (TN); On-site; USD 33,000 - 82,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Crossville, TN is seeking a Service Advisor to act as the primary contact for customers, manage vehicle maintenance and repairs, and ensure a positive experience. The role emphasizes strong communication, accurate cost estimates, and efficient coordination with service technicians.

Ideal candidates will have proven service-advisor experience, excellent multi-tasking abilities, and solid knowledge of automotive systems and software.

Qualifications

• Proven experience as a Service Advisor in the automotive industry or related field.
• Strong communication and interpersonal skills with customers and team members.
• Excellent organizational and time-management abilities to handle multiple tasks.
• Sound technical knowledge of automotive systems and repairs.
• Proficient with automotive software and systems.

Responsibilities

• Greet customers and provide a warm, friendly atmosphere and be the main contact for customers.
• Schedule and confirm service appointments and coordinate with technicians.
• Prepare accurate cost estimates for parts and labor and obtain customer approvals.
• Create and manage repair orders and maintain service records.
• Follow up to ensure customer satisfaction and address concerns promptly.

Skills

Customer service

Communication skills

Organizational skills

Time management

Automotive knowledge

Education

High school diploma

Automotive certification

Tools

CRM software

Automotive service software

Job description

Main Street Auto in Crossville, TN is seeking a Service Advisor to act as the primary contact for customers, manage vehicle maintenance and repairs, and ensure a positive experience. The role emphasizes strong communication, accurate cost estimates, and efficient coordination with service technicians.

Ideal candidates will have proven service-advisor experience, excellent multi-tasking abilities, and solid knowledge of automotive systems and software.